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Operations Coordinator

Job Description

We are looking for an experienced Operations Coordinator to organize and oversee daily operations of ArtemisOnce Lodge. You will be responsible for monitoring all activity and security at the Lodge. You will observe and monitor staff performance to help them reach their full potential. Operations roles, whether they work at lodgings or restaurants, are always focused on ensuring excellent customer experiences. They are leaders and problem solvers. Excellent communication and organizational skills are vital.


Company Mission:


Pacific Mobile exists to provide an environment for high performing individuals where they will be challenged to continually improve and never stop learning. This results in our ability to provide the best customer experience in the commercial modular building industry.


Essential Job Functions:



  • Greet and register guests.

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

  • Answer inquiries pertaining to lodging availability, policies, services and resolve occupant's' issues or concerns.

  • Monitor the overall activity and security at the facility.

  • Provide operational assistance as needed or directed to other staff members and departments.

  • Observe and monitor staff performance to ensure efficient operations and adherence to facility policies and procedures.

  • Coordinate front-office activities of facility and resolve problems.

  • Perform regular administrative tasks to facilitate operational functionality of the Lodge

  • Maintain guest registry, process reservations, prepare pertinent reports for all areas of facility operations and management

  • Collect payments; prepare invoices and record direct bill information into the property management system.

  • Provide operational assistance in managing and maintaining lodging facilities.

  • Communicate and cooperate with managers and staff to ensure coordination of all facility activities.

  • Perform a variety of essential and necessary tasks and functions as required and assigned.


Pay Range $39,000 to $40,000 DOE



Requirements



  • 2 years management and front desk experience in a large hotel or industrial camp environment

  • Knowledge of principles and processes for providing customer and personal services. Including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

  • Knowledge of business and management principles involved in planning, resource allocation, and coordination of people and resources.

  • Management of personnel resources - motivating, developing and directing people as they work, identifying the people for the job.

  • Ability to make sound decisions quickly

  • Thorough attention to detail, maintain quality control and inspect work for completeness

  • Strong organizational skills

  • Must be flexible in hours and days worked. Job will require shift changes and overnight stays at the facility while being "on-call".

  • Candidate must inherently possess and demonstrate a "Can do" attitude

  • Candidate must willingly grasp and demonstrate a "service first" attitude

  • Candidate must naturally understand that this is first a "customer service" focused business at all levels and should embrace that concept

  • Computer literacy in Microsoft products including Outlook, Excel and Word


Benefits


Medical, Dental, Vision, 401(K), Charitable Donation Matching, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.


Pacific Mobile is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.





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