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Guest Relations and Sales Manager

We are looking for a Guest Relations & Sales Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at Artemis One Lodge. Responsibilities include prospecting for clients, coordinating their check-ins to assigned rooms and informing them about the lodge‚ s facilities. You will also make sure our front-desk and housekeeping staff offer stellar customer service and provide excellent accommodations for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, facilities management and check-in/check-out processes, we‚ d like to meet you. Our ideal candidates have a flair for communication, sales and marketing, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our lodge‚ s image by answering guests‚ requests and making sure our visitors are satisfied.
  • Provide overall management and perform duties of all site operations whenever needed; including administrative, repair and maintenance and housekeeping
  • Provide monthly sales prospecting report and operating performance to budget for leadership.
  • Make sales calls and meet sales goals, track prospects and coordinate reservations.
  • Provide exceptional guest service for clients throughout their stay
  • Monitor bookings and ensure assigned rooms are prepared prior to check-in
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Manage guest relations team to ensure we comply with all standards and operating procedures
  • Appraise team‚ s performance and produce regular reports
  • Liaise with Housekeepers provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Establish a network of quality vendors for the maintenance of the facility.
  • Implement guest survey program and monitor feedback.
  • Recruits skilled qualified applicants and trains employees in accordance with company standards.
  • Communicates all policies and procedures to staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Requirements
  • Proven hospitality management and sales work experience
  • Understanding of hospitality management best practices and relevant laws
  • Must reside on premises during scheduled workdays.
  • Hands-on experience with Hotel Management software and credit card processing
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours including working rotational shifts, weekends and holidays as the need requires
  • Strong sense of responsibility and a professional presentation
  • BSc degree in Hospitality Management, Business Administration, Marketing or relevant field is preferred
Benefits
Base salary of $55,000 to $70,000 DOE and OCCUPANCY BONUS opportunity up to $60,000. Medical, Dental, Vision, 401(K), Charitable Donation Matching, Community Involvement and Other Great Benefits of being an employee.
Pacific Mobile is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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